We accept all major credit cards, our payment processing is carried out by WorldPay.

Unfortunately we do not currently accept PayPal.

Our reseller packages are always billed monthly.

When your payment has been made our sales team receives notification, they verify the payment, clear the payment and send it to the accounts team who normally activate the account within any time from 5 minutes to 24hrs. Domains usuall take 24hrs to resolve normally, but you can upload to your account and access it as soon as your account is active via the IP address.

There is a dedicated branding option built into cPanel which allows resellers to customise the look & feel, as well as the features available to their customers.

Our resellers have access to non branded nameservers, which are not registered under any individual, company or address which is available for viewing.

Customers can cancel their order within 15 days of the account being setup, all refunds exclude administration costs and domain registration costs.

We offer 24/7 UK telephone, email, and online ticket support 24hrs a day to all our customers.

We are not resellers, we own our own private dedicated servers hosted in the United Kingdom, we have full control over them at all times and have onsite technical teams within the server area at all times. We also have remotely connected engineers online 24/7 to monitor our servers for faults.

Our prices are lower than most web hosts around the world as we are aware of the real price of web hosting. As the internet started prices were high as the public did not have the information they do now, most companies still maintain high prices due to high overheads. Our business does not only revolve around reseller hosting and we can afford to offer lower lower prices than others.

No. Your website will have no adverts placed on it by us at all.

Safe mode is enabled on all our servers, but can be enabled or disabled on request to ensure your scripts run perfectly.

We have no file restrictions on our servers; as long as they are legal, you are the copyright holder and they do not cause server performance issues, we have no restrictions.

Yes, only with our express written authorisation and subject to a license. Without our permssion if you are found to have adult content on your website, your account would be terminated. To host adult content please contact our customer support team once your account is active.

Please see our standard features page for a comprehensive list of the functionality provided with each hosting account.

HostPlanetUK is a service brand of Berkeley IT. We do offer dedicated servers, please contact us for more information or visit Berkeley IT's website, or LowCostDedi.